We, Panlour word connect Private Limited, are registered & headquartered Near Ground floor,5, NH 28 Dumra Chowk Dumra Kotwa, Near green board NH, Kotwa, Turkauliya, Purbi Champaran, Bihar - 845417 At Panlour, we value your trust & respect your privacy. This Privacy Policy provides you with details about the manner in which your data is collected, stored & used by us. You are advised to read this Privacy Policy carefully. By downloading and using the Panlour application/ website site you expressly give us consent to use & disclose your personal information in accordance with this Privacy Policy. If you do not agree to the terms of the policy, please do not use or access Panlour.

Note: Our privacy policy may change at any time without prior notification. To make sure that you are aware of any changes, kindly review the policy periodically. This Privacy Policy shall apply uniformly to Panlour applications, desktop website & mobile site.

We will not sell, share or rent your personal information to any 3rd party or use your email address/mobile number for unsolicited emails and/or SMS. Any emails and/or SMS sent by Panlour will only be in connection with the provision of agreed services & products and this Privacy Policy.

Periodically, we may reveal general statistical information about Panlour & its users, such as number of visitors, number and type of goods and services purchased, etc.

We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.

Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email ID, credit card number, cardholder name, card expiration date, information about your mobile phone, DTH service, data card, electricity connection, Smart Tags and any details that may have been voluntarily provide by the user in connection with availing any of the services on Panlour.

When you browse through Panlour, we may collect information regarding the mobile/ tab device details, domain and host from which you access the internet, the Internet Protocol [IP] address of the computer or Internet service provider [ISP] you are using, and anonymous site statistical data.

We use personal information to provide you with services & products you explicitly requested for, to resolve disputes, troubleshoot concerns, help promote safe services, collect money, measure consumer interest in our services, inform you about offers, products, services, updates, customize your experience, detect & protect us against error, fraud and other criminal activity, enforce our terms and conditions, etc.We also use your contact information to send you offers based on your previous orders and interests.

We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, gender, etc.). We use this data to customize your experience at Panlour, providing you with content that we think you might be interested in and to display content according to your preferences and as a Service provider Panlour.

In order to provide certain services, we may require access to location information,phonebook and Email address, including precise geolocation information collected from your device. If you do not consent to the collection of this information, certain services will not function properly and you will not be able to use those services.

If the end user provides the consent, then we obtain the end user's permission to allow access to location and phonebook, but we do not share this information with third-party applications. We provide agreed-upon third-party service providers with an email address, mobile phone number, and location in order to fulfil service requirements. In such cases, we are not sending any sensitive data. This is as per NPCI and TRAI standards.

Data retention period is 6 months.

We collect and generate various data points about you. Data by which you are identified is termed as “Personal Data”. Personal Data does not mean information that is freely available or accessible in public domain.

Your Privacy is of utmost importance to us and protection of your Personal Data is a key commitment for us. We are governed by the provisions of applicable law in India including the Information Technology Act 2000 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 to maintain the privacy of your Personal Data.

A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Panlour uses cookie and tracking technology depending on the features offered. No personal information will be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

These Services do not address anyone under the age of 17. I do not knowingly collect personally identifiable information from children under 17 years of age. In the case I discover that a child under 17 has provided me with personal information, I immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact me so that I will be able to do the necessary actions.

Our site links to other websites that may collect personally identifiable information about you. Panlour is not responsible for the privacy practices or the content of those linked websites.

Panlour has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

By using Panlour and/or by providing your information, you consent to the collection and use of the information you disclose on Panlour in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

For merchants accepting payments through Panlour for their websites/app/stores/shops

Online queries in Panlour merchants dashboard (https://Panlour.com/)

Helpline - 9939443227
E-Mail Us - support@panlour.com

If Panlour needs additional time for any case, same will be informed to customer along with reason of delay and expected resolution timelines

If customer's issue is not resolved even after contacting various complaint resolution channels, he/she can reach out to our office at :


Panlour


Panlour word connect Private Limited, Ground floor,5, NH 28 Dumra Chowk Dumra Kotwa, Near green board NH, Kotwa,Turkauliya, Purbi Champaran, Bihar - 845417